【小提醒】因本書為學校教材，恕無法提供一般讀者解答，請同意接受「無附解答」再行訂購。

《12堂飯店人員專業英文進階課》專為飯店從業人員與飯店管理相關科系學生量身打造。本書為飯店英語系列套書的第二冊，內容為第一冊《12堂飯店人員專業英文必修課》的延伸深化。第一冊含有緊急救護的情況應對教學，本書則將部分內容以部門分回，如總機、接待部、出納部各自成章，並增加門衛與行李託管部、禮賓專用櫃台接洽及行政樓層入住的教學單元，教學更加全面豐富。

本書精心規劃12單元主題，從總機服務、前台接待、房務清理、設施與服務預約、餐飲服務到處理糾紛，每單元以數組實境對話模擬，強調實務情境，並穿插補充飯店服務知識，如房種解釋、小費計算等，單元後附自我評量、對話練習與主題短文，幫助讀者步步打造全方位專業飯店英語實力。

1. 精選12單元，主題式深度學習
從接聽電話、住客訂房到處理客訴，涵蓋飯店人員應對必學主題，每單元以大量實際會話、句型、單字與自我測驗，高效率引導讀者完整學習。

2. 模擬飯店環境，實用英語開口說
實際模擬飯店情境，會話數量較第一冊豐富，教學也更加詳細，同時搭配實境彩圖，從身歷其境中習得自然溝通用語，讓英語表達更專業得體。

3. 多種常用語句替換說法，靈活應對不著急
彙整飯店英語慣用語句，字彙句型全面升級，對話下方附有相似替代用法，對話之間也補充其他相關情境的應對方式，增強應變能力，不怕無話可說。

4. 單字補充＋主題短文，閱讀能力直直升
每單元開頭補充飯店專業用語，結尾則有介紹單元主題的短文，幫助讀者加深學習認知，短文下方附文中單字片語的釋義，再次增強字彙力，使閱讀能力步步高升。

5. 專業朗讀MP3，道地發音輕鬆學
由專業母語人士以標準發音朗誦情境會話，刺激讀者融入情境、聽力吸收，並且藉由反覆複誦練習，轉化為標準口說。

6. 課前課後練習，自我檢驗效果佳
每單元以暖身練習開場，帶領讀者對話討論、熟悉單字，情境對話間也有口語翻譯練習，讓自學者能監督學習成效不落後。單元最後附有三大題評量與角色模擬練習，方便讀者立刻運用所學，熟能生巧。

Real English for Careers is a series of books designed to help professionals and college students develop the necessary language skills to succeed in the professional world. Covering a wide range of industries, the series teaches English as it is used in specific professions and work environments. Real English for Careers is ideal for those who want to improve their English communication skills quickly and easily.

Key Features of Real English for Hotel Staff (Advanced)
12 units covering common situations faced by hotel staff
Topics that include giving information at a switchboard, taking reservations, check-in and -out service, how to treat VIP guests, executive floor service, housekeeping service, restaurant and bar service, and dealing with customer complaints
Warming up sections that introduce students to the topics through discussions, matching vocabulary, and hotel terminology
Conversations that demonstrate practical, everyday English for students interested in careers in hotel service, and those preparing for hotel interviews
Alternative & Essential expressions that equip students with language skills for flexible application
Real-life photos to facilitate comprehension of the language and environment
Tips that help students gain awareness of culture and the rules of hotel service
Exercises & Unit reviews that enable students to conduct self-examinations
Short articles that improve students’ understanding of hotel service and enhance their reading ability
MP3 audio recordings by native speakers demonstrating correct pronunciation to stimulate progress in both listening and oral skills

Each unit includes:
• Warming Up
• Vocabularies
• Hotel Terminology
• Tips to Know
• Conversations
• Key & Alternative Expressions 
• Essential Expressions
• Speaking Practices
• Word Bank
• Unit Review
• Role-Playing
• Looking Into the Hotel

程度分級
CEFR B1／TOEIC 550／GEPT 中級 Intermediate