Part 1 Talking on the Telephone 電話交談
Unit 1 Basic business telephone etiquette 商務電話基本禮儀
Unit 2 Taking calls and making calls 接電話和撥打電話
Unit 3 Taking messages and transferring information 處理留言和轉述訊息
Unit 4 Switchboard speaking 總機談話
Unit 5 Dealing with communication difficulties 處理通訊作業上遇到的困難

Part 2 Making Arrangements and Appointments 做出安排和約定
Unit 6 Arranging a meeting 安排會議
Unit 7 Arranging an appointment with a client or supervisor 和客戶或主管約見面
Unit 8 Arranging a schedule 安排時程表
Unit 9 Canceling or changing times 取消或變更時間

Part 3 English for Socializing 社交用英語
Unit 10 First meetings 初次會面
Unit 11 Talking about jobs 談論工作
Unit 12 Talking about family 談論家庭
Unit 13 Talking about interests and sports 談論興趣和運動
Unit 14 Talking about vacations 談論假期
Unit 15 Talking about health 談論健康狀況
Unit 16 Inviting people to a dinner party or other activity 邀人參加餐會或其他的活動
Unit 17 Social phrases for dinner parties 餐會的社交用語

Part 4 Making a Speech and Presentation 致詞或做簡報
Unit 18 Making preparations 準備演說
Unit 19 Opening and introducing the topic 開場白和介紹主旨
Unit 20 Stating the points and linking the parts 陳述要點，並把各個部分串
連起來
Unit 21 Highlighting and emphasizing 強調和加強語氣
Unit 22 Interacting with the audience/drawing attention 與聽眾互動／吸引聽眾注意力
Unit 23 Using visual aids and describing them 運用並描述視覺輔助工具
Unit 24 Analyzing facts and trends 分析事實和趨勢
Unit 25 Suggestions and conclusion 建議和結論
Unit 26 Answering questions from the audience 回答聽眾們所提出的問題

Part 5 Running a Meeting 主持會議
Unit 27 The opening a meeting 會議的開場白
Unit 28 Progressing and controlling the meeting 會議的進行和掌控
Unit 29 Asking for opinions; agreeing and disagreeing 詢問與會者的意見／表達同
意和反對
Unit 30 Interruptions 干擾
Unit 31 Asking questions 詢問問題
Unit 32 Making decisions and closing a meeting 做出決定和結束會議

Part 6 Negotiation and Persuasion 談判和說服
Unit 33 Making preparations 做好準備
Unit 34 Opening and agreeing on the agenda 開場並在議程上取得協議
Unit 35 Stating your purpose and position 陳述你的目的和立場
Unit 36 Making and responding to proposals 提出議案並對議案做出回應
Unit 37 Bargaining 討價還價
Unit 38 Dealing with sticking points and conflict 處理問題的癥結點和衝突
Unit 39 Closing a negotiation 結束談判

Part 7 Sales and Promoting 銷售和推廣
Unit 40 Talking about market and company strategy for a product 討論某產品的市場及
公司策略
Unit 41 Proposing and discussing a strategy for advertising 提出並討論廣告策略
Unit 42 Planning a promotional campaign 規劃某促銷活動
Unit 43 Describing and recommending services to customers 描述並推薦對顧客的
服務
Unit 44 Persuading your customer 說服顧客

Part 8 Communicating and Problem Solving at Work 職場的工作溝通和解決
問題
Unit 45 Discussing a mistake made at work 討論工作上所犯的錯誤
Unit 46 Discussing issues or problems with your work 討論工作方面的議題或問題
Unit 47 Making complaints or criticisms 提出抱怨或批評
Unit 48 Making requests or suggestions 提出要求或建議
Unit 49 Dealing with complaints from customers 處理顧客的抱怨

Part 9 Reading and Writing Business Documents 商業文件的閱讀與書寫
Unit 50 The Layout and structure of business letters 商業信件的組成成分和編排
Unit 51 Expressions for business letters 商業信件的表達
Unit 52 The layout and structure of business emails 商業電子郵件的編排和架構
Unit 53 The layout and structure of reports 報告的編排和架構

Part 10 English for Job Hunting 用英語求職
Unit 54 Reading want ads 閱讀徵才廣告
Unit 55 Writing a CV or résumé 撰述個人簡歷或履歷
Unit 56 How to write a cover letter 如何撰述求職信
Unit 57 Interview and follow-up 面試和追蹤